Support pilot fish gets an escalated trouble ticket: A division’s web-based application has stopped working, and it’s critical to get it working again.
“It stopped working about the same time that engineering implemented some new security settings,” says fish. “Some checking and testing shows the new security settings are to blame.
“Engineering’s recommendation: Add the web server to the ‘trusted sites’ list. That’s no good, says the on-site IT guy.”
But if that’s no good, there’s going to be a lot of red tape involved in getting a security setting reversed once it’s been directed by headquarters. A manager in engineering tells fish privately that he has never gotten one of these requests past the security group.
from Computerworld https://ift.tt/2Vdk869
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