Flashback Friday: Just don’t say a word to the bank

This small vendor provides software to big banks, says a pilot fish who helps keep everything running.

“Part of our job requires supporting the installation at the customer, who happens to be far, far away,” fish says. “In order to do this remotely, we need to VPN into the bank’s network so we can troubleshoot the system.”

The bank has set up an account for the vendor’s techs to use, so that’s not a problem. But logging in requires the use of a security token — a little device displaying a number that changes every minute. So far, so good: Fish and his cohorts can log in and fix problems.

But then comes a request for off-hours support. That creates a logistical problem: There are three techs who rotate on-call duties, but only one security token.

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from Computerworld https://ift.tt/2VHakAM