Flashback a few years to when this support pilot fish gets a frantic call from a marketing guy at a trade show.
“He was setting up a graphics terminal to demo his stuff,” says fish. “The show started in a couple of hours and he couldn’t get the terminal to talk to our service.
“After discussing the problem with him, it turned out he didn’t know that he had to plug the serial cable from the modem into the back of the terminal. When he said to me, ‘What’s that?’ I knew I was going to have to do a lot of hand-holding.”
But the marketing guy follows fish’s instructions, and soon the big terminal is working fine. Marketing guy thanks fish, and then gets back to the job of collecting more customers.
from Computerworld https://ift.tt/3he5HG0
No comments:
Post a Comment